City's Building Permit Services Audit Final Report

City Permit Services audit shows room for improvement in customer service

Revising and streamlining Salt Lake City’s building permit and inspection processes could significantly improve customer service and review times for residents & businesses, according to a just-completed audit commissioned by the City Council.

During their February 14 Work Session, the Council was briefed on the Building Services audit. The independent audit, which has been in process over the past nine months, included collaboration with the Mayor, Department heads and Building Services managers as part of an in-depth review.

The audit was based on a series of interviews and focus groups with developers, property owners, and residents, as well as an examination of the daily workings of the Building Division and interaction with other City departments. The result is a report that outlines specific steps for improvement in customer service. Read the final audit here.

Homelessness to Housing

Community Participation was great at HRC site workshops

Public input on building design, safety and security issues, and integrating the Homeless Resource Centers (HRC) into the surrounding neighborhoods were welcomed at a series of workshops, visits to Community Councils, and City Council meetings in January.

The events were well-attended, averaging more than 150 people or more at each event.

If you weren’t able to attend the workshops, please take the time to provide input at Open City Hall, the City’s online forum.

Public comments will be compiled and reported back to the Mayor, Council and public through our homeless resource centers webpage and at upcoming public meetings.

Future public hearings will be held once schedules are identified for each of the sites.

Locations of the new homeless resource centers

– Input opportunities on HRC sites

Opportunities to provide input include:

  • Upcoming City Council Meetings that include a 7:00 p.m. Formal Meeting (next formal meetings are March 7 & 21). Two minutes of podium time is offered to anybody on any topic during these meetings.
  • Emailing the City’s dedicated email address Your input will be shared with both the Mayor and Council Members.
  • Calling the Council’s 24 hour comment line 801-535-7654.

For additional information please visit the homeless resource centers webpage. Frequently asked questions: View FAQ responses here.


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